This course is intended for people working in call centre environment and is intended in improving competence in handling in-bound calls and providing information in a call centre environment.

The qualifying learner is capable of:

• retrieving calls from customers.
• inputting subject information from customers in accordance with specific.
• contact Centre requirements.
• responding to queries from customers.
• providing follow up to customers’ requests.
• Identifying customer needs in a Contact Centre.
• providing information to customers

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