In this programme, you will learn how to become a barista. That means to make espresso coffees like an expert. You will also learn to deliver friendly customer service and create a warm and welcoming atmosphere for customers.

Those who achieve this unit standard will be able to:

• Demonstrate an understanding of coffee
• Demonstrate an understanding of the ground rules of coffee
• Demonstrate an understanding of the barista work station
• Assemble and present coffee beverages
• Provide customer service according to world – class service standard

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